1. Overview
Welcome to myaromahub.com, operated by Giselle&ME LTD (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase of our aromatherapy rollerball sets. If for any reason you are not satisfied with your purchase, we offer returns and refunds under certain conditions as outlined in this policy.
2. Returns
a. We accept returns of unused and unopened products within 30 days of the delivery date.
b. To initiate a return, please contact us at zhang6769344@outlook.com with your order details and reason for the return.
c. Once your return request is approved, we will provide you with instructions on how to return the product to us.
d. The returned product must be in its original packaging and in the same condition as when you received it.
3. Refunds
a. Upon receiving the returned product, we will inspect it to ensure that it meets the return criteria.
b. If the return is approved, we will process a refund to the original payment method used for the purchase, minus any shipping costs.
c. Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.
4. Return Shipping
a. Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
b. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
5. Conditions for Returns
a. We only accept returns of unused and unopened products in their original packaging.
b. Products that have been opened or used are not eligible for return.
c. We reserve the right to refuse any returns that do not meet our return criteria.
6. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact us at zhang6769344@outlook.com or write to us at:
Giselle&ME LTD Hangzhou Binjiang linglong fu building 1-1313 Hangzhou, China
Effective Date: April 30, 2024
By purchasing our products, you acknowledge that you have read, understood, and agree to be bound by our refunds and returns policy. We reserve the right to modify or update this policy at any time without prior notice.